Your booking with Whitsunday Parking and Storage Pty Ltd constitutes an agreement to the following terms and conditions:
1. Service Description This valet parking service (“Service”) allows customers to leave their vehicles for temporary parking and retrieval by a representative (“Valet”). The service operates from Monday to Friday, 8am to 4pm, and on weekends/public holidays 9am-3pm in the Whitsundays, QLD.
2. Vehicle Condition & Responsibility Customers are responsible for ensuring their vehicle is in safe and operable condition. The Service is not liable for mechanical failure, flat tyres, or battery issues that arise during parking.
3. Liability for Loss or Damage The Service accepts responsibility only for direct damage to the vehicle caused by the Valet’s negligence while in custody. We are not liable for loss or damage to personal items left in the vehicle. We encourage customers to remove or secure valuables before handing over the vehicle.
4. Parking Violations The Service accepts no responsibility or liability for any parking violations incurred at Cruise Whitsunday marine terminal or elsewhere. Park in the parking bays instructed and ensure your drop off and pick up times are prompt.
5. Time Limit & Storage Vehicles must be collected within the specified timeframe. Uncollected vehicles may incur parking violations and The Service is not liable for any parking violations which may occur.
6. Prohibited Items Weapons, illegal substances, and hazardous materials must not be left in the vehicle. The Service reserves the right to refuse service for any vehicle that poses a safety or legal risk.
7. Refund Policy Cancellations made more than 48 hours before the booking time are eligible for a full refund. No refunds will be issued for cancellations made within 48 hours of the scheduled service. No refunds will be made for late arrivals without prior contact.
8. Booking Changes Requests to amend a booking will be accommodated where possible. All changes must be confirmed in writing by Whitsunday Parking Pty Ltd to be valid.
9. Force Majeure The Service shall not be held liable for delays, cancellations or losses caused by events beyond our control, including but not limited to road closures, cyclones, flooding, other natural disasters, weather, fire, theft, or civil unrest.
10. Governing Law These Terms are governed by the laws of Queensland. By using the Service, customers agree to these terms in full.